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Rider Info

The information you'll need for smooth booking and smoother cycling!

COVID Safety Precautions

We are committed to keeping you safe and will take all necessary precautions to do so. We are  using as our guide the “Activity Guidelines for Adventure Travel” developed jointly by the Adventure Travel Trade Association, the Cleveland Clinic and several bicycle tour operators.

We are also working to be responsive to client concerns. In a recent survey we conducted, top concerns were riding in a van, dining out, interacting with the public, and overnight lodging. Therefore, all programs are designed, whenever possible to avoid van travel (with special protocols when vans must be used), to have picnics or outdoor dining, and to avoid any crowded settings (typically a good reason for bicycle tours anyhow!).

Due to the unpredictable nature of the pandemic, we also offer cancellation policies (see below) that are especially flexible.

more on covid

Rental Equipment

Rental bicycles are available on most tours. Most multi-day programs and some day tours feature high-quality Norco hybrid and Trek road bicycles equipped with bags and rear racks. A variety of electric-assisted bicycles will also be available. For day tours and some multi-day programs, we’ll offer Specialized Roll hybrid bikes.

Rental bikes are at an additional cost with the exception of our e-bike-only programs, where the bike is included.

Please note that we do not provide helmets due to hygienic, fit and safety reasons. However, helmets are required to be worn on all tours.

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How to Book

To book a tour, please click on the “Book Tour” button on the tour page. Then complete and submit the booking form. When you book your tour, you will be asked to sign an electronic liability waiver before we can process your reservation. You can review an advance copy here.

In most cases, you will receive immediate confirmation when you submit the form. However, if a tour has not reached its minimum number of participants, you will receive your confirmation once the minimum has been met. Also, on tours that are on-demand (rather than with scheduled departures), we will first need to check availability with hotels, guides, drivers and other resources. This generally takes 1-3 business days.

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Payments

Day trips
Payment in full due upon confirmation.

Two- and three-night tours
Deposit of $300 per person due upon confirmation.

Tours beyond three nights
Deposit of $500 per person due upon confirmation.

Balance payments are due no later than 60 days before your tour. We will send a reminder in advance of the payment deadline. If you book within 60 days of departure, full payment is due at the time of confirmation.

We accept checks, money orders, ACH (online check) payments, MasterCard, Visa, Discover, and American Express.

Note: All prices on our site are per person, unless otherwise stated. For tours on our site that include lodging, prices are per person, double occupancy.

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Cancellations and Changes

Cancellations and Changes by You

Day trips
14 or more days in advance: $50 per person handling fee
3-13 days in advance: 50% of tour cost or apply 100% toward future tour
0-2 days in advance: 100% of tour cost

Overnight tours
60 or more days in advance: $50 per person handling fee
14 and 59 calendar days in advance: 50% of tour cost or apply 100% toward future tour
Less than 14 days in advance: 100% cancellation fee

Note: If you wish to change a date rather than cancel and we are able to confirm a new date, we will waive all cancellation fees beyond any out-of-pocket costs such as nonrefundable hotel payments.

Our cancellation fees allow us to charge what we feel are reasonable prices for our tours. They cover our cost to process your booking as well as any out-of-pocket costs. Since much of our tour pricing is based on the number of participants, charging a cancellation fee also keeps us from having to increase the cost to remaining participants. We ask that you not request exceptions, and we very much recommend that you purchase travel insurance.

Cancellations and Changes by US

Weather conditions
There’s a popular expression in cycling: There’s no such thing as bad weather, just bad clothing choices. And REI has some great advice to make sure you choose right!

We will rarely cancel riding unless a forecast within 24 hours of a ride start calls for temperatures below 40 degrees, flooding, sustained winds above 20 miles per hour, or electrical storms.

On a multi-day tour, we reserve the right to provide alternative activities that are not impacted by the weather.

If we must cancel a tour, you will receive a 100 percent refund. We are not responsible for any expenses you may have incurred. Again, we recommend that you purchase travel insurance.

Covid-19

The safety of our guests and staff are our highest priority. We reserve the right to make changes to itineraries such as overnight lodging, restaurants, vehicle support, sightseeing, route and other elements if we feel that any element of the original itinerary would put anyone at greater risk.

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What to bring

We’re happy to provide some suggestions on gear and clothing to bring with you.

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Travel insurance

We strongly recommend travel insurance for your bike tour. Everyone’s needs are different, but we suggest the following coverages:

  • Trip cancellation and interruption
  • Travel delay
  • Baggage delay
  • Financial default
  • Emergency evacuation

Depending on your health insurance coverage when you’re traveling, you may also want to look at:

  • Medical insurance
  • Dental insurance

In order to receive the most comprehensive coverage, please note that many insurance carriers require that you purchase the policy within 7–14 days of your first trip payment. We purchase our personal travel insurance through TravelGuard. But please feel free to shop around. Yonder lets you compare multiple companies’ policies and prices.

Our friends at Yonder have also put together a helpful “Travel Insurance 101” guide.

“Cancel for Any Reason” (CFAR) Coverage
For the greatest peace of mind, you may wish to purchase “cancellation for any reason” coverage.

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Safe Riding Tips

The League of American Bicyclists offers these and additional “smart cycling tips”:

  1. Most jurisdictions consider bicycles to be vehicles, and cyclists must follow the same rules as motorists.
  2. Ride in a straight line and be predictable.
  3. Signal and call out turns or if you’re slowing or stopping.
  4. Unless road conditions and local laws allow it, ride single file.
  5. Go with the traffic flow. Ride on the right in the same direction as cars.
  6. Call out warnings alerting others to obstructions, vehicles or if you’re passing another cyclist.
  7. It’s not a race. If cars are backing up behind you, pull off when it’s safe to do so and let cars pass.
  8. Obey all traffic signs and signals.
  9. Ride with both hands on the handlebars except when signaling a turn or stop.
  10. Stop and look left-right-left for traffic before entering a street.
  11. Stay alert – use your eyes to look for things that could make you fall, like potholes, cracks, pebbles, or wet leaves. 
  12. Stay alert – use your ears to listen for traffic. Don’t wear earphones while riding. 
  13. Watch for parked cars and cars pulling out or into parking spaces or driveways. 
  14. Check your equipment. Make sure your bike tires are properly inflated and that the brakes work.
  15. Don’t forget your bicycle helmet. Wear it flat on your head and buckled!
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Questions? Drop us a line.

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